At Electa Communications Ltd, we respect your need for online privacy and protect any personal information that you may share with us when using our services.
Types of Data We Collect
Account registration data - names and e-mail addresses of yourself, as well as your company name, address, phone number and other contact details that you provide when signing up or customizing your account. Similar information is collected when you register your teachers and students in our system.
In certain cases we may collect payment details - credit/debit card information. In most cases however your payment details are collected by our credit card processor partners.
History of your communication with us - chat transcripts, e-mails, phone calls.
Automatic technical data - IP, location, your browser/operating system/device details, pages viewed, items clicked, time spent at any part of our Services.
Other data that are necessary for the operation of the Services and are not specifically listed there.
Our system creates cookie files on your computer to help provide you with certain features of the Services.
All cookie files can be deleted through your web browser options.
Third-party cookies and other tracking technologies like web beacons (also known as pixel tags or clear gifs) may also be created by our partners with our permission for the purposes of analytics, marketing campaigns, certain social media functionality in our Services, etc.
All these cookies and other tracking technologies don’t allow us or our partners to collect any personally identifiable information about you. You may choose to deny our own or third party cookies through your web browser settings, but certain features of our Services may become unavailable or non-functional after that.
We use your personal information:
to operate, maintain, and provide you with the functionality of the Services
to provide customer support to you
to send updates and marketing communications (newsletters) for which you will have the ability to opt-out by following the directions in the email
for billing, identification and authentication, and fraud prevention
aggregated anonymous and pseudonymous data are used for analytics and marketing research
We do not use your email address to send commercial messages without your consent.
Sharing of Information with Third Parties
Under no circumstances will Electa Communications sell or trade your personal information to third parties. We may share or transfer your personal information to third parties in the following cases:
To respond to court orders, or legal process, to prevent fraud or imminent harm, or to establish or exercise our legal rights or defend against legal claims; or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Students Personal Data
We may collect your students’ personal data in case you decide to create student profiles in Electa LMS. You may destroy this information at any time. Under no circumstances will Electa Communications sell or trade your students’ information to third parties.
Links to Third Party Websites
Accessing, Updating and Removing Personal Information
Upon request, we will provide you with information about whether we hold any of your personal data. Users who wish to correct, update or remove any personal details including those from a testimonial or a case study throughout our Services may do so either by accessing their user account or by contacting us at firstname.lastname@example.org.
Opt-Out of Communications
You may opt-out of receiving communications from us, remove your information from our database, and choose not to receive future communications from Electa Communications Ltd by using the 'unsubscribe' option in the email received from us or by contacting us at email@example.com. However, for as long as you are subscribed to our paid service, you will still be receiving billing-related messages and password recovery emails from us.
International Data Transfer
If you reside outside of the United States, please note that we may transfer your personal data outside your country. By submitting your personal data or making this data available while using our Services, you consent to such transfer.
Data privacy and security is the highest priority for Electa Communications. We take all reasonable and appropriate measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our servers are located in the top quality US, European and Asian data centers with 24/7/365 multiple-layer security access, infrastructure and perimeter monitoring. We offer a secure connection option in our system. We use the latest TLS protocol with industry-strength AES-256 encryption. If the confidentiality of your chat sessions is important, this feature should be used. If you decide not to use the secure connection, your conversations may be unlawfully intercepted by third parties during transmission over the Internet.